Bq99 Privacy Policy — How We Handle Your Information

Bq99 (bq99.org) is a trusted online gaming and betting platform in Bangladesh. We believe your personal information belongs to you alone — which is why this privacy policy is fully transparent about how your data is handled.

This privacy policy applies to bq99's website, mobile app, and all digital services. By using our platform, you are considered to have agreed to this policy. If you do not agree or have any questions, please contact us before using our services.

Bq99 fully complies with applicable data protection laws and is committed to safeguarding your privacy. Our privacy policy is written in plain, straightforward language so every user can easily understand it.

Bq99 collects only the information necessary to deliver our services properly. A full breakdown of what we collect is provided below:

We never collect additional data without your consent. bq99 does not collect sensitive information such as religion, political views, or health data — ever.

Bq99 uses your information only for the specific purposes listed below — nothing more:

• Account Management: Your information is used for registration, login verification, password reset, and account security.
• KYC & Identity Verification: bq99 follows a KYC process to verify your identity before withdrawals and large transactions.
• Payment Processing: Financial information is used to process deposits and withdrawals and to maintain transaction history.
• Customer Support: Your contact information is used to resolve complaints, answer questions, and address any issues you raise.
• Fraud Prevention: Data is analyzed to detect unusual activity, multiple accounts, or money laundering attempts.
• Platform Improvement: Anonymized data is used for statistical analysis to improve the user experience.
• Promotional Communications: With your consent, we may reach out to you about offers, bonuses, and updates.
• Legal Obligations: To comply with applicable laws and to provide information upon request by government authorities.

Bq99 employs industry-leading security technology to keep your data safe. Our servers are hosted in secure data centers and undergo regular security audits.

Please note — no system can guarantee 100% security over the internet. You are responsible for keeping your account password confidential. If you notice any suspicious activity, contact support immediately.

Bq99 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: Information is shared with bKash, Nagad, or other approved payment gateways only to the extent necessary to process transactions.
• Legal Authorities: bq99 is required to provide data in response to court orders, government directives, or lawful requests from law enforcement agencies.
• Technology Partners: Limited and necessary data may be shared with trusted technology providers for platform operations; they are also bound by this policy.
• Corporate Changes: In the event of an acquisition or merger, user data may be transferred with advance notice to users.

Outside of the cases listed above, your data is never shared with any third party. We do not sell your information to advertisers or data brokers — not ever.

Bq99's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your platform experience.

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional Cookies: For language preferences, settings, and personalized experience. These are optional.
• Analytics Cookies: To monitor platform performance and usage statistics. Data is kept anonymized.

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

The bq99 platform integrates certain third-party services — including payment gateways, game providers, and analytics tools. Each of these services operates under its own privacy policy.

• Bq99 is not responsible for the privacy practices of third parties.
• We work only with trusted and verified partners.
• Information shared with third parties is kept to a minimum and only for necessary operational purposes.
• All partners are contractually obligated to comply with data protection requirements.

Bq99 believes you should have full control over your own data. We therefore guarantee the following rights:

• Right to Access: You can request to see what information we hold about you at any time.
• Right to Rectification: You may contact support to request corrections to any inaccurate or outdated information.
• Right to Deletion: In certain circumstances, you may request deletion of your data, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Withdraw Consent: Consent for promotional communications may be withdrawn at any time.
• Right to Complain: If you have concerns about how we use your data, you have the right to approach the relevant authority.

To exercise any of these rights, please contact our support team. We will respond within 30 days.

Bq99's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• If a minor opens an account by mistake, it will be closed and all associated data will be deleted.
• If a parent or guardian suspects their child is using bq99, please contact our support team immediately.
• Bq99 takes the strongest precautions to protect minors.

Bq99 may update this privacy policy from time to time. Whenever changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

• You may be notified via your registered mobile number or email about any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• We recommend checking this page regularly to stay up to date with our latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in both Bengali and English

We typically respond within 24 hours. Complex requests may take up to 30 days.